We collect information about you when you register with us, complete a form on our website or when you place an order with us for our products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions and when you email us or contact us by telephone. Website usage information is collected using cookies.
We may also enter data within our inhouse systems for the purpose of a table or hotel room reservation. This usually includes name, address, contact details such as telephone and email address. We may also request a debit or credit card number at the time of booking a hotel room.
We will use this information to provide the products or services requested, to process your order, manage your account, respond to communications from you and, if you agree, to email you about other products and services that we think may be of interest to you.
We use your information collected from our website to personalise your repeat visits to our website. We will not share your information for marketing purposes with companies outside of our organisation.
Payment information will be used to charge your room and any extras which you may have had, during your stay. This will include food and drink but not limited to. It may also be used in connection with a cancellation and any charges that may be due. You should refer to our cancellation policy which can be found on your booking confirmation. Your personal and card details are subjected to a 128bit encryption. Only users within our business shall be able to access this using a two-part authorisation and security code. One your card has been charged, payment records are deleted and cannot be accessed by us.
For the purpose of reconfirmation and for your convenience, we may also send reminders of booking by SMS.
With your permission we would like to send you information about our products and services, together with details of news and promotions that we think will be of interest to you. We may use your data to contact you by email, telephone, text message and by direct mail. You may opt out at any time.
If you no longer wish to be contacted for marketing purposes, please email email@example.com ensuring that the subject heading is for the attention of the Data Officer. You can opt out of our email communications by clicking the unsubscribe link at the footer of any email you receive from us.
We only keep your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfil our contractual or legal obligations or for as long as we have your permission to keep it. We will conduct an annual review to determine if we need to keep your data. Your data will be deleted if we no longer need it to maintain our obligations or if you have requested that we delete it.
Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”). if we do store or transfer data outside of the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would within the EEA and under the GDPR.
Data security is of great importance to us. We take steps to protect your data by using data encryption on our websites and applications. Our websites are hosted in the UK and are monitored 24/7/365. The servers where they are stored includes firewall protection and secure monitoring software which generates alerts in the event of a hack attempt or the detection of malware.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email us at firstname.lastname@example.org. We may make a small charge for this service.
We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It may also be used for the purpose of running re-marketing adverts to you about our products and services.
You can set your browser not to accept cookies and can also remove cookies from your browser.
However, if you do, some features on our website may not function as a result.
You can find out more information about cookies and how to remove cookies by visiting these two sites:
Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.
The Falcon at Hatton,
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